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Privacy Policy
Spinrise Casino operates under licences issued by the Comoros Autorité de Organisation des Jeux en ligne d'Anjouan (AOFA), reference ALSI-202509073-FI2, and the Tobique Gaming Commission, licence number 0000064.
Information we may collect
The information collected depends on how you interact with Spinrise Casino and the services you use. We only seek information that is reasonably relevant to operating an online casino, supporting players, meeting legal responsibilities and protecting the website. Information may be collected directly from you, automatically when you use the website, or from suitable verification and payment service providers where this is necessary.
Account and identity information
When you register or maintain an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and other information needed to establish and manage your player account. We may also collect information about your interactions with customer support, including questions, requests, complaints and records of communications.
Verification information
To verify identity, age, eligibility and account activity, we may request identification documents or other supporting information. This can include documents or details used for customer verification, fraud prevention, financial crime checks and responsible operation of the service. Verification information should be provided through the secure methods made available on the website.
Payment and transaction information
We may handle records of deposits, withdrawals, wagers, winnings, account balances, payment methods and related transaction activity. Payment providers may process payment details on our behalf. Where possible, we use information about transactions rather than retaining unnecessary payment credentials. The information required can depend on the payment method and the checks that apply to an account.
Technical, device and cookie information
When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device information, language settings, pages visited, access times, approximate location and activity on the website. We may use cookies and similar technologies to remember preferences, maintain sessions, support security, understand website use and improve the player experience.
How we use information
Spinrise Casino uses personal information for purposes connected with providing and managing the service. We seek to use information only where there is a reasonable business, security, legal or service-related purpose. Depending on the circumstances, information may be used for the following purposes:
- To create, maintain and administer your player account.
- To process deposits, withdrawals and other account transactions.
- To verify your identity, age and account information.
- To carry out anti-fraud, security, risk and financial crime checks.
- To comply with legal, regulatory, court or law enforcement requirements that apply to the service.
- To provide customer support, respond to enquiries and resolve account or transaction issues.
- To communicate with you about your account, security, service changes and important operational matters.
- To understand how the website is used and improve its functionality, performance and content.
- To detect, investigate and prevent misuse, unauthorised access, suspicious activity or breaches of our terms.
- To send marketing communications where permitted and where you have provided consent or another lawful basis applies.
Some information may be combined to help us keep accounts secure, identify unusual activity and provide more consistent support. We do not use personal information for purposes that are materially unrelated to the reason it was collected without taking appropriate steps to explain that use or obtain consent where required.
Marketing choices
You may choose whether to receive promotional communications. Marketing messages may include information about services, website features or other offers. You can withdraw your consent or unsubscribe by using the option included in a marketing message, by changing available account preferences or by contacting us. You may still receive essential service, security or account-related communications after opting out of marketing.
Service providers and disclosures
We may share relevant information with trusted providers that help operate the website and support players. These providers can include payment processors, identity and verification services, technology and hosting providers, customer support services, security providers, professional advisers and providers that help us meet legal or compliance responsibilities. They should receive only information reasonably needed for their role and are expected to handle it securely.
Information may also be disclosed where necessary to protect players, the website or our legal rights, or where disclosure is required or permitted by law. If information is handled outside Australia, we take reasonable steps to ensure appropriate safeguards are applied and that the information continues to receive suitable protection.
Cookies, security and retention
Cookies
Cookies are small files or similar technologies placed on your device when you use a website. Some are necessary for the website to function, including account access, session management and security. Others help us remember preferences, analyse use and improve services. Depending on your browser and the technologies in use, you may be able to accept, reject or delete cookies through your browser settings. Disabling some cookies may affect website features or prevent parts of the service from working as intended.
Security
We use reasonable technical, administrative and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. Measures may include access controls, secure systems, monitoring, authentication processes and staff or provider procedures. No website, transmission method or storage system can be guaranteed to be completely secure, so players should also use a strong password, avoid sharing login details and sign out from shared devices.
How long information is kept
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Retention may depend on the type of information, account activity, security needs, dispute handling and legal obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, we take reasonable steps to securely delete it, anonymise it or otherwise dispose of it.
Your privacy rights and contacting us
Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can be affected by identity verification, legal obligations, security requirements and the rights of other people. We may need to ask for reasonable information to confirm your identity before completing a request.
How to exercise your rights
To request access to your personal information, ask us to correct information that is inaccurate or incomplete, request deletion of your data, or withdraw consent to marketing, contact support@spinrisecasino.best. Please describe your request clearly and include enough information for us to identify the relevant account or communication preference. We will review the request and respond within a reasonable period. If we cannot complete a request, we will explain the reason where appropriate.
- Access: ask what personal information we hold about you and, where appropriate, request a copy.
- Correction: ask us to update information that is incorrect, incomplete or out of date.
- Deletion: ask us to delete information that is no longer needed or where another valid basis for deletion applies.
- Marketing consent: withdraw consent to promotional communications at any time.
- Privacy questions: ask for clarification about how your information is collected, used or shared.
A deletion request may not apply to information that we must retain for legal, security, dispute resolution, accounting or other legitimate purposes. In these circumstances, we may restrict the use of the information instead, where appropriate. Closing an account does not automatically remove every record connected with it.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to the website, services, technology or privacy requirements. The latest version will be made available on this page, with the effective date or other notice shown where appropriate. We encourage players to review the policy periodically. Continued use of the website after an update may indicate acceptance of the revised policy where this is permitted.
If you have a privacy concern, please contact support@spinrisecasino.best before taking any further action so we can review the issue and provide assistance.