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Spinrise Casino Terms & Conditions
Spinrise Casino operates under licences issued by the Comoros Autorité de Organisation des Jeux en ligne d'Anjouan (AOFA), reference ALSI-202509073-FI2, and the Tobique Gaming Commission, licence number 0000064.
1. General terms and eligibility
These Terms & Conditions form an agreement between you and Spinrise Casino in relation to your use of the website, account services, games and related features. References to “Spinrise Casino”, “we”, “us” or “our” mean the operator responsible for providing the relevant service. References to “you” or “your” mean the person accessing the website or using an account.
You must be legally permitted to access and use online gambling services in the place where you are located. You must also meet any applicable minimum age requirement. Spinrise Casino may ask you to confirm your age, identity, location or other eligibility information at any time. You must provide information that is accurate, complete and current, and you must update it if anything changes.
You are responsible for checking whether online gambling is lawful for you. Access to the website does not mean that the service is available or suitable in every location. Spinrise Casino may restrict or refuse access where required by law, regulation, technical limitations or internal compliance procedures.
- You must not use the service if you are under the applicable legal gambling age.
- You must not use another person’s account or allow another person to use your account.
- You must not create an account using false, misleading or incomplete information.
- You must not access the service from a location where online gambling is prohibited or restricted.
- You must not use the website for unlawful activity, fraud, money laundering or any other improper purpose.
You are responsible for keeping your login details confidential and for all activity carried out through your account, unless you have promptly notified Spinrise Casino of unauthorised access. Choose a strong password, do not share it with anyone and take reasonable steps to protect the device and connection used to access your account.
Spinrise Casino may suspend, limit or close an account where it reasonably considers that these terms have been breached, information cannot be verified, activity creates a security or compliance concern, or continued access is not appropriate. Where permitted, you may be asked to complete verification before an account is opened, deposits are accepted, withdrawals are processed or winnings are released.
2. Accounts, funds and transactions
You may generally hold only one personal account unless Spinrise Casino has expressly agreed otherwise. Duplicate, linked or mistakenly created accounts must be disclosed. If more than one account is identified, Spinrise Casino may review the accounts and determine how any balance, bonus or transaction should be handled in accordance with applicable requirements and these terms.
Deposits must be made using a payment method that you are authorised to use. You must not deposit funds on behalf of another person, use a payment method without permission or attempt to disguise the source of funds. Payment transactions may be reviewed, delayed, declined or reversed for security, verification, technical or legal reasons.
You should only deposit money that you can afford to lose. A deposit is not a guarantee of winnings, and gambling outcomes are uncertain. You remain responsible for checking transaction details before confirming a payment. Processing times may vary depending on the payment provider, verification requirements, banking systems and other circumstances outside Spinrise Casino’s control.
A withdrawal request may be subject to account verification, anti-fraud checks, payment-method restrictions, applicable play requirements and any other lawful condition displayed at the time of the request. Spinrise Casino may return funds through an appropriate payment method and may ask for additional information before completing a withdrawal.
You must not try to charge back, cancel or dispute a legitimate transaction without first raising the matter through the available support process. If a payment is reversed, rejected or disputed improperly, Spinrise Casino may suspend the account and recover any related costs or amounts, subject to applicable law.
You should report suspected errors, unauthorised transactions or account security concerns as soon as possible. If a technical or administrative error results in an incorrect balance or payment, Spinrise Casino may correct the error and take reasonable steps to restore the account to the position that would have applied without the error.
3. Games, promotions and website use
Games are provided for entertainment and may use random outcomes or other systems described in the relevant game information. Results shown in the game interface or account history may be subject to technical checks. You accept that no strategy can guarantee a particular result, return or level of profit.
Any promotion, bonus, reward or special offer may have separate terms. Those terms may explain eligibility, activation, expiry, wagering or play requirements, eligible games, maximum or minimum amounts, withdrawal conditions and other restrictions. You should read the applicable promotional terms before accepting or using an offer. If a promotional term conflicts with these terms, the specific promotional term may apply to that offer.
Spinrise Casino may amend, withdraw or limit an offer where it is permitted to do so, including where there is suspected misuse, an obvious error, technical failure or a change in legal or operational requirements. Offers are intended for genuine recreational use and must not be combined with dishonest behaviour, automated play or activity designed to obtain an unfair advantage.
You must use the website only for its intended purpose. You must not interfere with its operation, introduce malicious code, use scraping or automated tools without permission, attempt to access another account, manipulate game results or exploit a vulnerability. You must also respect intellectual property rights in the website, software, text, graphics, logos and other content.
The website may contain links, services or content supplied by third parties. These may have their own terms and privacy practices. Spinrise Casino is not responsible for third-party services to the extent permitted by law and does not guarantee their availability, accuracy or suitability.
We aim to keep the website and games available and accurate, but access may occasionally be interrupted for maintenance, updates, security measures, network issues or events outside reasonable control. If a game or transaction is interrupted, do not repeat the action until you have checked your account history or obtained assistance.
4. Responsible gambling, privacy and legal information
Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play, decide how long you will play and take regular breaks. Never gamble with money needed for rent, bills, food or other essential expenses. Avoid gambling when upset, tired, intoxicated or under pressure.
- Set personal deposit, spending or session limits where available.
- Keep track of time and money spent rather than relying on memory.
- Do not chase losses or increase stakes to try to recover money.
- Use available breaks, time-outs or self-exclusion tools when you need space from gambling.
- Speak with a qualified support service, trusted person or health professional if gambling is becoming difficult to control.
You can ask Spinrise Casino about the responsible gambling tools and account controls available to you. A request to close, restrict or exclude an account may be subject to identity checks and reasonable processing steps. You should not create another account or seek access through another person while a restriction is active.
Personal information is handled in accordance with the Spinrise Casino Privacy Policy. Information may be collected and used for account administration, payments, identity and age verification, security, fraud prevention, legal compliance, customer support, service improvement and communications where permitted. You should review the Privacy Policy for more information about collection, use, storage and disclosure.
These terms should be read together with the Privacy Policy, responsible gambling information, promotional terms and any rules displayed within a game or service. If part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent allowed by law.
Spinrise Casino may update these Terms & Conditions from time to time to reflect changes to the service, law, technology or business practices. The updated version will apply from the date it is published or otherwise communicated, unless a different date is stated. You should review the terms regularly. Continuing to use the website after an update means that you accept the revised terms.
Nothing in these terms is intended to exclude, restrict or modify any right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law or other mandatory legal requirements. Subject to those requirements, you use the website and services at your own risk, and Spinrise Casino is not responsible for losses caused by your breach of these terms, misuse of the service or events outside reasonable control.
If you have a question, complaint or concern about these terms, your account or a transaction, please use the support or contact options made available on the Spinrise Casino website. Provide enough information for the matter to be identified, but do not send passwords or unnecessary sensitive information. We may request further details to verify your identity and investigate the issue.