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Spinrise Casino VIP Program: Tiers, Cashback and Member Benefits
Spinrise Casino operates under licences issued by the Comoros Autorité de Organisation des Jeux en ligne d'Anjouan (AOFA), reference ALSI-202509073-FI2, and the Tobique Gaming Commission, licence number 0000064.
How the Spinrise Casino VIP Program is structured
The VIP club is open to all players and is divided into Bronze, Silver, Gold, Platinum and Ruby. Your level is connected to your activity, with approximately 100 points weekly required to maintain entry-level Bronze status. The programme also includes rewards for active play, support upgrades and promotional benefits as you move higher.
There is no separate application process described for joining the club. After completing Registration and playing, your account can progress through the available tiers. VIP status can be changed or removed, so it is worth treating the benefits as account privileges rather than permanent entitlements.
| Tier | Cashback | Support | Other benefits |
|---|---|---|---|
| Bronze | 5% daily | 24/7 chat | Weekly deposit and no-deposit bonuses; daily withdrawal limits up to $7,500 |
| Silver | 7% daily | 24/7 VIP chat and phone | Dedicated VIP Manager; birthday present with x10 wagering |
| Gold | 10% daily | VIP support | Daily withdrawal limits up to $15,000; birthday present with x5 wagering |
| Platinum | 13% daily | VIP support | Birthday present with x3 wagering; individual rewards for active play |
| Ruby | Personalised | 24/7 priority support | Personalised account management, negotiated limits and exclusive events |
Bronze and Silver: what you get at the first two levels
Bronze is the starting point and already includes a few useful extras. You receive 5% daily cashback, 24/7 support through chat, daily withdrawal limits up to $7,500, weekly deposit and no-deposit bonuses, priority access to news and personalised promotions, and rewards for active play. Physical presents for events are also part of the Bronze benefits.
Silver adds a more personal support setup. The 7% daily cashback rate is higher, and support is available around the clock through both VIP chat and phone. You also receive a dedicated VIP Manager and a birthday present with a x10 wagering requirement. That birthday benefit has its own condition, so check the applicable terms before using it.
Bronze is more than a label
If you are looking for a simple starting point, Bronze combines daily cashback, chat support and promotional access without needing to reach a higher tier first.
Gold and Platinum: higher cashback and larger account benefits
Gold raises daily cashback to 10% and provides daily withdrawal limits up to $15,000. Its birthday present has a x5 wagering requirement, which is lower than the Silver birthday condition. Gold also sits at the point where the programme starts offering noticeably larger account limits.
Platinum increases daily cashback again, to 13%. Its birthday present carries a x3 wagering requirement, and members can receive individual exclusive rewards for active play. The value here is less about one single promotion and more about the combination of regular cashback and tailored rewards.
- Gold cashback: 10% each day
- Gold daily withdrawal limit: up to $15,000
- Gold birthday present: x5 wagering
- Platinum cashback: 13% each day
- Platinum birthday present: x3 wagering
- Platinum includes individual exclusive rewards for active play
Ruby membership focuses on personal account treatment
Ruby is the highest named tier in the club. It moves beyond standard cashback and gives members personalised account management, exclusive bonuses and promotions, customised offers, 24/7 priority support, access to exclusive games and special offline events.
Ruby members can also discuss limits with a VIP host, with no limitations described as negotiated with that host. In practical terms, Ruby is designed around individual arrangements rather than a single standard package that applies equally to everyone.
Ruby benefits are negotiated
The Ruby tier includes personalised offers and negotiated limits. Ask your VIP host about the conditions attached to any individual arrangement before you use it.
Cashback and monthly insurance: how the VIP rewards work
Daily cashback starts at 5% for Bronze and rises to 13% for Platinum. Higher VIP levels can also receive weekly cashback based on previous deposits. Monthly insurance, described as cashback on losses, is available at certain higher levels and comes in 10%, 15%, 17% and 20% packages.
Monthly insurance is credited on the first day of each month. The percentage and eligibility depend on the level attached to your account. This means the calendar date matters: if you are checking for the monthly credit, the first day is the relevant point rather than the day you made a deposit.
| Reward | Bronze | Silver | Gold | Platinum |
|---|---|---|---|---|
| Daily cashback | 5% | 7% | 10% | 13% |
| Monthly insurance | At certain levels | At certain levels | Higher levels | 10%, 15%, 17% or 20% packages at higher levels |
A quick example helps. A 5% cashback rate applied to $100 in the relevant qualifying activity would equal $5, while 13% would equal $13. That is only an illustration of the percentage, not a promise about a particular result or a statement of the programme’s full calculation rules.
VIP withdrawal limits for Australian players
For Australian players, the standard withdrawal limits are $7,500 per day, $15,000 per week and $30,000 per month. Bronze includes daily withdrawal limits up to $7,500, while Gold lists daily limits up to $15,000. Ruby members can discuss negotiated limits with their VIP host.
| Period | Standard limit | Gold daily limit |
|---|---|---|
| Daily | $7,500 | Up to $15,000 |
| Weekly | $15,000 | Not stated as a separate Gold figure |
| Monthly | $30,000 | Not stated as a separate Gold figure |
The minimum withdrawal is €50, and the usual payout time is one to three days. E-wallet and cryptocurrency withdrawals average approximately 10 minutes. Before your first withdrawal, you need to complete KYC with a valid passport or driver's licence and proof of address.
Verification comes before the first payout
Have your identity document and proof of address ready before requesting your first withdrawal. Bitcoin players must complete age verification before they can deposit or place bets.
Support, personalised help and VIP account management
All VIP members can use 24/7 chat support, with the level of personal assistance increasing as you move up. Silver members and above can contact a VIP Manager by phone and chat. Ruby adds personalised account management and 24/7 priority support.
General support is available in English, French, German, Italian and Norwegian. Email support and a Telegram channel are also available. For everyday questions, live chat is the most direct option; for account-specific VIP arrangements, the dedicated manager or host is the better contact.
- Bronze: 24/7 chat support
- Silver and above: VIP phone and chat access
- Silver and above: dedicated VIP Manager
- Ruby: personalised account management and priority support
- General contact options: live chat, email and Telegram
Responsible play tools remain available at every VIP level
VIP status does not replace your own spending boundaries. Spinrise Casino provides daily, weekly and monthly deposit, loss and wager limits, along with session reminders and reality check tools. You can also choose a cooling-off period of one week, one month, three months or six months.
Self-exclusion periods are six months, nine months, one year or indefinitely. Reducing a limit takes effect immediately. Increasing a limit requires email confirmation and only takes effect after the previous limit of the same type expires.
- Set a limit before playingChoose a daily, weekly or monthly deposit, loss or wager limit that fits your budget.
- Use a cooling-off period when neededSelect one week, one month, three months or six months if you want a break without choosing full self-exclusion.
- Choose self-exclusion for a longer pauseThe available periods run from six months to indefinite self-exclusion.
The minimum age is 18, or the minimum legal age in your jurisdiction if that is higher. An inactive account fee of €20 per month applies after 12 months of inactivity, so keep that in mind if you plan to leave the account unused.
What to check before aiming for a higher VIP tier
The VIP programme is part of a broader casino experience with 14,000+ games and 500+ live dealer tables. You can browse Games Online from a mobile browser as well, since the platform works on iOS and Android browsers. There is no dedicated Mobile App, but slots and live blackjack are playable on mobile.
Before increasing your play to pursue status, look at the actual conditions attached to the reward you want. Check the cashback percentage, any wagering requirement on birthday presents, the withdrawal limit for your currency and whether a personalised offer has its own terms. Honestly, this is the part most people skip.
- Confirm your current VIP tier and the points needed to maintain it
- Check whether the reward is daily, weekly or monthly
- Read the wagering condition on birthday presents and other bonuses
- Compare the applicable withdrawal limit with the amount you plan to cash out
- Set deposit, loss or wager limits before increasing your activity
- Keep your identity and address documents ready for KYC
FAQ
VIP Program questions
How many tiers does the Spinrise Casino VIP Program have?
There are five tiers: Bronze, Silver, Gold, Platinum and Ruby. Bronze is the entry level, while Ruby is the highest named tier.
What is the Bronze VIP cashback rate?
Bronze members receive 5% daily cashback. Bronze also includes 24/7 chat support and daily withdrawal limits up to $7,500.
Which VIP tier includes a dedicated VIP Manager?
Silver members and higher can contact a dedicated VIP Manager. Silver provides VIP phone and chat support, while Ruby adds personalised account management.
What cashback does Platinum provide?
Platinum members receive 13% daily cashback. The tier also includes a birthday present with a x3 wagering requirement and individual exclusive rewards for active play.
What are the Australian withdrawal limits?
The listed limits are $7,500 per day, $15,000 per week and $30,000 per month. Gold lists daily withdrawal limits up to $15,000, while Ruby members can discuss negotiated limits with their VIP host.
Is phone support available to VIP members?
Yes. Silver members and above can use 24/7 VIP support by phone and chat. General live chat support is available 24/7.
Does the VIP club offer monthly insurance?
Monthly insurance is available at higher VIP levels, with packages of 10%, 15%, 17% and 20%. It is credited on the first day of each month.
Can I set spending limits while using the VIP programme?
Yes. You can set daily, weekly or monthly deposit, loss and wager limits. A decrease applies immediately, while an increase takes effect after the previous limit expires and requires email confirmation.